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5 Questions To Ask Your Garage Door Experts

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5 Questions To Ask Your Garage Door Experts

If you’re thinking about giving your garage an overhaul, with a brand new garage door part and parcel of the process, then you may start to get excited at the thought of all the new gadgets and styles on offer.

But first, it’s a good idea to take a step back and ask your garage door expert five important questions. These are the things that will signal how good their customer service is, how easy they are to work with and whether they’re the right choice when it comes to updating your property.

Do you offer any warranties?

Like any important and expensive purchase, you need to have some reassurance that even the worst-case scenario is covered. While every company will promise quality, what is their response to issues and complications that may arise through no fault of your own?

The Doormatic answer: We offer 12-month warranties on all installations, so you’ll be able to get issues rectified if something goes wrong. We’ll take care of any adjustments and that gives you peace of mind that you’re getting the best for your garage.

Can I personalise my garage door?

The ability to personalise and customise your garage door may not seem like a big deal, but it is if you have any type of preference beyond a standard, white, up and over garage door. Whether you want to add in automation for a touch of luxury or you want to complement existing windows and doors with a specific shade of green, it’s those little touches that make your home feel unique to you.

The Doormatic answer: We have a whole range of garage door styles and materials to choose from, as well as the option to select a colour that best suits your property. And when it comes to automation, we’re always happy to help you enhance your property with the latest technology.

What is your turnaround time?

Some people will be in a rush to get their garage door replaced if it’s damaged, while others have the patience to wait a little longer. Whichever camp you fall into, the last thing you want is to be left waiting indefinitely once you place your order. Ask your garage door expert what their average turnaround time is to get a better sense of how quickly they operate — you don’t want a company that drags its heels when it comes to such an important installation.

The Doormatic answer: Our average turnaround time is four weeks, which is pretty rapid within the garage door industry! We’re always working with leading manufacturers to limit how long you have to wait, and we can often turn things around even faster with certain suppliers, so it’s always a good idea to give us a call if you need a quality new garage door in a hurry.

Do you offer free quotes?

During your research phase, your focus might turn to your budget and the different options out in the market. For this reason, you should be asking for a free quote from your local garage door expert. If they won’t provide one, it should set alarm bells ringing because, at the very least, it’s not a sign of a willing and helpful company.

The Doormatic answer: We always offer free, no-obligation quotes to help you make your decision. You can use our handy garage door price calculator or fill in our quick quote form below this article to get a ballpark quote for a new garage door. What’s more important, however, is that we’ll always be happy to help and advise you if you have a specific budget in mind.

How often should I have my garage door maintained?

This is an important question for the longevity of your garage door as well as to test the knowledge of the garage door company you’re dealing with. Advice on aftercare for your garage door can be both general tips as well as specific care for your chosen style. If a company doesn’t offer any kind of maintenance or repair service, you’re likely to be left in the lurch if anything does go wrong — not particularly helpful!

The Doormatic answer: Our commitment to our customers doesn’t stop at installation. We offer dedicated repair and maintenance services, and we’ll be happy to advise you on the frequency of servicing required for your specific door style. On top of this, we also provide a free online resource for maintenance and troubleshooting for your garage door to better equip you with the knowledge to look after your door.

At Doormatic Garage Doors, we’re leading garage door experts for the South East – including Surrey, Kent, Berkshire, Devon, Hampshire, West Sussex, London and Buckinghamshire – with years of experience and over 1,000 positive reviews on Checkatrade. 

If you’d like to speak to us about any of the topics raised in this piece, or if you have additional questions you’d like to discuss, then simply contact us today.


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