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Full manufacturer's warranty on all garage doors

Garage Door FAQs

Q: What guarantee or warranty does a new garage door come with?

All the doors that Doormatic supply and fit come with full manufacturer’s guarantees/warranties which vary between the door type and the manufacturer e.g. Cardale insulated Roller Garage Door Systems have a safe and reliable warranty for a period of 10 years. All electric garage door operators that Doormatic fit are guaranteed for 5 years and Doormatic guarantee any labour for 1 year.

Q: What areas do you cover?

We are proud to serve a wide area that spans several counties, including: Surrey, London, Berkshire, Hampshire, West Sussex, Kent and Essex. For further details please see our page on areas we cover.

Q: What are your opening hours?

Both our Guildford and Chalfont St Peter showrooms are open:
  • Monday - Friday between the hours of 8.30 am - 5 pm
  • Saturday between the hours of 10 am - 12 pm

Q: Does Doormatic use sub-contractors or employ its own garage door installers?

Doormatic ONLY use our own installers – we DO NOT sub-contract – and this allows us to guarantee our labour and to back up manufacturer warranties/guarantees.

Q: How do I keep my garage door maintained?

We recommend that our customers clean and spray all moving parts of a garage with a silicon based lubricant at least every 4 months. However, to ensure the best performance and longevity, our specialists also offer a service package for our customers.

Q: Which garage door is best for my property?

With such a wide range of styles, brands, and materials available from Doormatic, it may be difficult to know exactly the right garage door for your property. That’s why we offer a free site survey to all potential customers - these surveys allow you to ask questions and get advice from our professionals. Get in touch to book yours today.

Q: Should I have my garage door serviced?

Just like your car, a garage door will operate at its best when serviced on a yearly basis. An annual assessment allows our specialists to spot any potential issues or make suggestions on upkeep. If you’d like to arrange for this to be carried out in advance, we can create a bespoke service plan to meet your individual needs.

Q: How long will I have to wait for my new garage door (lead time)?

The lead time varies depending on the door type and manufacturer but on average the lead time is 2 to 6 weeks from order to installation. Because we are one of the largest suppliers and fitters of garage doors and garage door automation in the South East, we can negotiate lead times of 1 week on some products.

Q: How long does it take to install a garage door?

It usually takes half a day for a single size door and a day for a large double size garage door.

Q: How can I repair my garage door?

The solution to your garage door problem depends on several factors, including the nature of the issue coupled with the style of garage door itself. Springs comprise a big part of garage door workings which can prove highly dangerous if handled by the untrained. Therefore great care should be taken when diagnosing or attempting to repair a garage door issue. Doormatic recommends that to avoid injury or worsening the problem, that you should seek the experience of one of our trained professionals who can quickly resolve the problem.

Q: What size garage door do I need?

During our free site survey, we can offer guidance on decisions such as choosing the ideal size of garage door for your home.

Q: When do you take payment for the garage door work?

Our payment terms, clearly stated on our invoice, are 40% deposit on order and the balance on installation.

Q: Should I get an insulated garage door?

Insulating your garage door offers many benefits, such as:
  • Reducing energy consumption
  • Saving on bills
  • Noise reduction
  • Boosts durability
  • Maintains ideal conditions for your vehicle

Q: Can I order a garage door to fit myself?

Yes, we supply garage doors/garage door automation for self-fit.

Q: Why should I choose Doormatic to install my garage door?

  • Over 20 years’ industry experience
  • 100s of makes and models to choose from
  • Free home surveys to suit your schedule
  • All budgets catered for
  • Hundreds of positive reviews
  • Efficient and professional service

Q: How can I open my garage door when there’s a power failure?

To open your garage door when there’s been a power failure, first make sure your garage door is completely closed. After this, pull the emergency cord away from the garage door (red handled rope) to disconnect the door opener from the door itself. Then simply raise the garage door up manually, ensuring it can safely be held open on its own before doing anything else. Remember to re-engage the automatic settings when the power comes back on. Do this by pulling on the red cord once more, this time in the direction of the garage door.

Q: What happens to my old garage door when you replace it?

We do charge to remove and dispose of the old door and this guarantees that the door is disposed of ethically and correctly – question the installer who does NOT charge and find out how and where they dispose of their doors… disposal is VERY expensive!

Q: Can I keep my old track when I get a new garage door?

Whilst it is possible to keep an old track, we strongly recommend replacing your track when you replace your door. This way you can ensure that every element of your garage door system is completely safe and fully functional. Replacing the track will also guarantee that your warranty will apply should you experience any issues in the future.

Q: What do I need to consider when buying a new garage door?

There are numerous questions to ask yourself before purchasing a new door. The free site survey offered by Doormatic is an easy way to get hints, tips and advice from our experts. However, if you want to start mulling it over now, here are a few questions you can begin thinking about:
  • Do you want automatic or manual?
  • How often do you use your garage and what for? Therefore, will you be needing insulation?
  • Will you be storing anything of special value in you garage, other than your car? If so, additional security measures may be worth considering.
  • What size will your garage need to be to accomodate all of your requirements?
  • How important is the appearance of your garage? Doormatic provide many styles, colours and materials of garage door to offer a bespoke look that matches your home’s aesthetic.

Q: Will you price match competitors?

We aim to beat any price - if you’ve received a cheaper quote on a garage door from elsewhere let us know and we’ll strive to better it.

Q: How can I make my garage door less noisy?

There are numerous reasons for a noisy garage door, including worn out rollers, spring problems and outdated hinges. Please see our comprehensive guide on how to spot your individual problem and how to make your garage door quieter.

Call us today for a free quote - 01483 660 348